Effective date: 28 September 2026.
In accordance with GDPR Article 17 (right to erasure), Pro Guide provides a simple, automated process for account deletion.
1. How to initiate account deletion
- In the app or on the platform — go to Settings ➔ Privacy & Security ➔ Delete Account.
- By email — send an email from your registered address to info@proguide.cloud with the subject line "Account Deletion Request".
2. Erasure timeline
- Immediate erasure (0 to 48 hours) — your user profile, AI preferences and session tokens are permanently erased from active databases.
- Financial records — basic invoice and tax logs are retained in isolated archives strictly as required by French corporate accounting law.
- Hyper Live data — Hyper Live runs on a zero-logging protocol, so no call logs exist to be erased.
3. What deletion means
Deletion is permanent. An active Premium Pass ends with the account and is not refunded for the remaining period, unless a refund is required by applicable consumer law.
4. Questions
Write to info@proguide.cloud and we will answer during the Beta phase.